How do I access my account?

You can access your account here. Under the tab "Login" you can log in with your registered e-mail address and password. If you have forgotten your password, you can reset it at https://meine.doag.org/resetpassword/. Please use the e-mail address with which you registered for the AI Navigator to log in. If you do not know it anymore, please contact our customer service.

Where and when do I get my ticket?

After paying the invoice, you can view all your events via your account under "Tickets & Rooms", download your conference ticket and have it digitally scanned on site with your smartphone or tablet. To do this, select the "AI Navigator" and click on "Tickets and Details". If you still prefer a physical ticket that also serves as a name badge, please print it out yourself in advance and bring it with you. We will provide you with suitable sleeves including a lanyard on-site. If you use your ticket on your smartphone, make sure that your smartphone is always sufficiently charged.
 

I can't download my ticket. What do I have to do?

Has your ticket already been paid for? If this has not happened yet, we ask you to make the payment as soon as possible. You can also pay for your ticket on-site at the registration, but you should bring some time during peak hours. Your ticket will only be available after payment.

If you can't download your ticket although it has been paid for, please contact our customer service.
 

I would like to book several tickets for my colleagues. What do I have to do?

Ideally, your colleagues book their ticket for the AI Navigator independently via their own profile.

If this is not possible, you can purchase as many tickets and hotel rooms as you like and then assign them to individual colleagues and manage the group order in your account. A user profile is required for ticket allocation – it is impossible without it. Your colleagues can register here. Afterwards, your colleagues can view and edit their event information in their own account.
 

I have booked tickets for several colleagues, but they are not shown in their profiles. The selection of the training day is also not possible. What can I do?

If you have placed the order for your colleagues, you can manage the group order in your user account. Please note that the tickets will only be unlocked after payment. If the step has already happened, please contact our customer service.

Can I still buy a ticket on-site?

Yes, this is possible. 
 

Can I use public transport with my ticket?

No. Your AI Navigator ticket does not include a ticket for public transport. You will need to purchase this separately. Tickets as well as information on public transport can be found here.

International guests are warmly welcome at our conferences.
 

If you require a visa to travel to Germany, we can provide an official confirmation letter after the purchase of a valid conference ticket. This letter confirms your registration for the event and may be used as supporting documentation for your visa application.

Please note that the issuance of a confirmation letter does not guarantee the approval of a visa. Visa decisions are made solely by the responsible embassy or consulate.

In the event that your visa application is denied, your ticket can be cancelled free of charge upon presentation of the official visa refusal notice.

If you require a confirmation letter, please contact our team via office@doag.org after purchasing your ticket and provide your ticket number together with the personal information required for the document.

Where can I stay overnight?

You can book your hotel room via the Nürnberg Convention Center (NCC) homepage.

The entire NCC site is barrier-free. For more information on on-site accessibility, click here.